Yusufu Mansaray

Filed Suspicious Transaction Reports (STRs) and Currency Transaction Reports (CTRs) with the Financial Intelligence Agency (FIA), actively contributing to combating financial crime.

Conducted daily reviews of account opening documents, ensuring strict compliance with Know Your Customer (KYC) regulations.

Monitored foreign currency transactions and Politically Exposed Persons (PEP) accounts to proactively mitigate financial crime risks.

Led comprehensive compliance training programs for new hires, significantly increasing awareness and adherence to AML/CFT standards.

Reduced regulatory non-compliance penalties by 20% through improved monitoring and robust internal controls.

Conducted compliance audits and implemented risk mitigation strategies, effectively reducing audit discrepancies and enhancing operational integrity.

Monitored transaction alerts to ensure timely resolution and compliance with FIA standards, minimizing potential regulatory breaches.

Delivered targeted compliance training to staff, enhancing organizational compliance culture and adherence to regulatory guidelines.

Managed inquiries from regulatory agencies, ensuring prompt and accurate responses and maintaining strong stakeholder relationships.

Oversaw confirmation and registration activities within the allocated center, ensuring operational efficiency and adherence to protocols.

Coordinated security measures with Sierra Leone Police and managed material collection for various exercises, maintaining operational integrity.

Informed and guided registrants through complex processes, clarifying requirements for documents such as voter IDs, passports, and birth certificates.

Conducted detailed interviews and verified applicant details, ensuring accurate completion of CRVS Form 001.

Ensured accurate and complete data entry into CRVS Form 001 and VIU 800/820 systems, enhancing data integrity and record accuracy.

Captured biometric data and issued automated CRVS receipts, streamlining the registration process for efficiency.

Submitted daily gender-disaggregated registration and confirmation data reports to the center coordinator, supporting informed decision-making.

Safeguarded registration materials and maintained proper record-keeping, ensuring data security and compliance.

Streamlined customer onboarding processes, reducing processing times by 15% and significantly improving service delivery.

Resolved customer complaints with a 95% success rate, consistently meeting Service Level Agreement (SLA) timelines and enhancing customer satisfaction.

Provided comprehensive support for internet banking, card services, and account maintenance, ensuring seamless customer operations.

Led a team to improve customer service processes, resulting in a 30% increase in client satisfaction scores.

Managed key customer relationships, driving a 20% increase in revenue through strategic engagement and service excellence.

Supervised account maintenance and transaction validations, ensuring operational excellence and strict adherence to regulatory standards.